Food refunds should include the fees.
A refund for the food can still leave you paying delivery and service fees.
We want to hear about delivery problems and refunds. Tell us what happened with your order and what you still paid.
Tell us what happenedWe are not yet accepting responses.
Example receipt
After the refund
- Food
- Refunded
- Delivery fee
- Still charged
- Service fee
- Still charged
Example only. Not a customer’s receipt.
refunded
What should change
When a platform refunds an entire food order, it should refund the delivery and platform fees, too.
The platform should cover the refund without reducing the driver’s pay or tip.
Describe one delivery
Include amounts and an approximate date if you remember them. Leave out order numbers, addresses, and other personal details.
- What arrived?
- Describe what you ordered and any problems with the food or delivery.
- What was refunded?
- Tell us what the platform refunded, which charges remained, and what explanation it gave.
- What did you do next?
- Describe any extra expense, time spent, or change of plans.
If the platform resolved the problem, tell us how.
You choose whether we may publish your story. We review each story before publication.
We are not yet accepting responses.
Public stories
We will publish accounts of delivery problems and refunds on Earful, with each contributor’s permission.
No stories published yet
We will add a link here when the first reviewed accounts are published.
Read the storiesThese accounts come from volunteers. They cannot tell us how often delivery problems occur.